Desktop Management

Small and Medium Businesses face many of the similar technology challenges that larger enterprises encounter. The difference is that SMBs can't spend on resources to deal with problems. To help businesses that does not have large IT staffs, managed service providers have started offering Desktop Management Services. The managed service providers manage an organization's entire technology environment: operating systems, applications, desktop PCs, mobiles devices, printers and so on.

The services being offered are as follows: A managed service provider installs a server with desktop management tools at a customer location. The managed service provider then remotely manages virus detection and protection, operating system and application updates and patches and nightly backups of employees hard disk images .In essence, the managed service provider becomes the IT department of a company.

MAPLES Offerings:

Level 1

• IMAC (Install, Move, Add, Change)
• Asset Management (H/w, S/w, License)
• Patch Management (SPs)
• Application Distribution
• Profile Management
• Security Management (Anti-virus/Patch)
• Remote Helpdesk
• Backup/Recovery
• SLA Management