Network Management

Management of voice and data network equipment - routers, switches, EPABX's and hubs, characterizes network management services.

Network Management Services include the following components

• Fault Notification - Proactive notification of faults to an end customer organization before they occur.
• Configuration Management - Managing the configuration of various devices in the network.
• Accounting Management - Reporting of usage of IT Infrastructure including billing activities.
• Performance Management - Managing the performance of various network devices.
• Security Management - Management of security within the network.

Besides the above, tools and processes form a major component in this service offering. Some of these include:

• The Network Management Platform
• The Helpdesk Tool
• A Customer Portal
• Customized Reports

MAPLES Offerings

Scope: LAN/WAN (Ports/Switches/Devices)
Level1

• 24x7 proactive monitoring (network up/down)
• Incident Management
• Helpdesk (Trouble shooting/Voice support)
• Monthly reporting (up/down status overall and per device)
• Summary of Trouble tickets
• Mean time to repair (MTTR)

Level2

• Vendor Management (Escalation / SLA Parameter)
• Change Management (Configuration changes, Hardware Changes, N/W upgrade)
• Problem Management (Root Cause Analysis)
• Capacity Management
  (Up gradation of links/devices, optimization of topology/Cost-benefit equation)
• SLA Management
• Asset Management